Last Updated: [Insert Date]

Welcome to Pelican Sport! These Terms and Conditions govern your use of our website (pelicansportshoponline.com) and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users who are at least 18 years old or accessing with parental/guardian supervision. We primarily serve water sports enthusiasts looking for quality kayaks, paddle boards, and related gear.

1.2 Intellectual Property

All content on this site, including text, graphics, logos, and product designs, is the property of Pelican Sport and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Products and Services

2.1 Product Descriptions

We specialize in water sports equipment including:

  • Kayaks (traditional and inflatable)
  • Stand-up paddleboards (SUP)
  • Boats and sleds
  • Paddles and propulsion gear
  • Storage solutions and accessories

We make every effort to display products accurately, but colors may vary slightly due to monitor settings.

2.2 Product Availability

All products are subject to availability. We may limit quantities and reserve the right to discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

When you place an order, you’ll receive an order confirmation email. This represents our acceptance of your order and begins order processing.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. You agree to provide current, complete, and accurate purchase information.

3.3 Pricing

All prices are in USD. We reserve the right to correct pricing errors that may occur.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (Monday-Friday, excluding holidays).

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: Via EMS for orders over $50 (15-25 business days after shipment)

4.3 International Orders

We ship worldwide except to some remote areas and parts of Asia. International customers are responsible for any customs fees or import taxes.

4.4 Delivery Issues

If your order hasn’t arrived within the estimated timeframe, please contact us at [email protected].

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for items in new, unused condition with original packaging and tags. Proof of purchase is required.

5.2 Non-Returnable Items

The following cannot be returned:

  • Inflatable kayaks (due to potential water exposure)
  • Personalized/custom products
  • Used or damaged items
  • Clearance/final sale items

5.3 Return Process

  1. Email us at [email protected] with your order number and reason for return
  2. We’ll provide return authorization and instructions
  3. Ship items to: 6617 North 59th Avenue, Glendale, US 85301

Customers are responsible for return shipping costs unless the return is due to our error.

5.4 Refunds

Refunds are issued to the original payment method:

  • Credit/Debit Cards: 3-5 business days
  • PayPal: 1-3 business days

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide accurate account and shipping information and to update it as needed.

6.2 Prohibited Uses

You may not:

  • Use our products for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Misrepresent your identity or order information

7. Limitation of Liability

Pelican Sport shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access. Our total liability for any claim related to these terms shall not exceed the purchase price of the product in question.

7.1 Product Use

Water sports carry inherent risks. You assume all responsibility for proper product use and safety precautions.

8. Governing Law

These terms shall be governed by the laws of the State of Arizona, USA, without regard to conflict of law principles.

9. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

10. Contact Us

For questions about these Terms and Conditions, please contact us at:

Pelican Sport
6617 North 59th Avenue
Glendale, US 85301
Email: [email protected]

Thank you for choosing Pelican Sport for your water adventure needs!