At Pelican Sport, we’re committed to getting your water adventure gear to you efficiently and ensuring your complete satisfaction with every purchase. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (Monday-Friday, excluding holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping:

  • Carrier: DHL or FedEx
  • Cost: $12.95 USD
  • Delivery Time: 10-15 business days after shipment

Free Shipping:

  • Carrier: EMS
  • Available for orders over $50 USD
  • Delivery Time: 15-25 business days after shipment

International Shipping

We ship worldwide (excluding some remote areas and parts of Asia). International customers are responsible for any customs fees or import taxes that may apply.

Returns & Exchanges

We stand behind the quality of our water sports equipment. If you’re not completely satisfied, we offer a simple return and exchange process within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in new, unused condition with original packaging and tags
  • Return must be initiated within 15 days of delivery
  • Proof of purchase (order number) is required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns or exchanges on:

  • Inflatable kayaks (due to potential water exposure during testing)
  • Personalized or custom-made products
  • Items showing signs of use or damage not present at delivery
  • Clearance or final sale items (marked as such at purchase)

How to Return an Item

Step 1: Contact Our Team

Email us at [email protected] with:

  • Subject: “Return/Exchange Request – Order #[Your Order Number]”
  • Item name and reason for return
  • Your preferred resolution (refund or exchange)

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Our return address: 6617 North 59th Avenue, Glendale, US 85301

Step 3: Ship Your Return

Package your item securely with:

  • All original packaging
  • Return authorization number (clearly visible)
  • Copy of your order confirmation

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Processing Your Return

Once received (typically 3-5 business days after arrival):

  • Exchanges: Shipped within 1-2 business days
  • Refunds: Processed to your original payment method

Refund Information

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Note: Your bank may require additional time to post the refund to your account.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect and packaging
  • We’ll arrange a replacement or refund and cover return shipping

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs and any customs fees
  • Refunds will be issued in USD (subject to currency fluctuations)
  • Processing may take additional time

Need Help?

Our customer service team is happy to assist with any shipping or return questions:

  • Email: [email protected]
  • Mail: Pelican Sport, 6617 North 59th Avenue, Glendale, US 85301

We aim to respond to all inquiries within 24 hours during business hours (Monday-Friday, 9AM-5PM PST).

Happy paddling from your friends at Pelican Sport!