At Pelican Sport, we stand behind the quality of our water adventure gear. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Return & Exchange Eligibility

To be eligible for a return or exchange:

  • Item must be in new, unused condition with original packaging and tags
  • Return must be initiated within 15 days of receiving your order
  • Proof of purchase (order number) is required

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Inflatable kayaks (due to potential water exposure during testing)
  • Personalized or custom-made products
  • Products showing signs of use or damage not present at delivery
  • Clearance or final sale items (marked as such at purchase)

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email our customer service at [email protected] with your return/exchange request using the template below:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Pelican Sport Team,

I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number]).

Item name: [Product Name]
Reason for return/exchange: [Please specify]
Preferred resolution: [Refund/Exchange for (specific product if exchanging)]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Return address (6617 North 59th Avenue, Glendale, US 85301)

Step 3: Ship Your Return

Package your item securely with all original packaging and include:

  • Return authorization number (clearly visible)
  • Copy of your order confirmation

We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after arrival):

  • For exchanges: We’ll ship your replacement item within 1-2 business days
  • For refunds: We’ll process your refund to the original payment method

Refund Information

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Note: Your bank may require additional time to post the refund to your account.

Damaged or Defective Items

If you received a damaged or defective item:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage/defect and packaging
  3. We’ll arrange for a replacement or refund and cover return shipping costs

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs and any customs fees
  • Refunds will be issued in USD and may be subject to currency fluctuations
  • Processing may take additional time for international shipments

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Mail: Pelican Sport, 6617 North 59th Avenue, Glendale, US 85301

We aim to respond to all inquiries within 24 hours during business hours (Monday-Friday, 9AM-5PM PST).