FAQ

We specialize in premium water sports gear including kayaks (both traditional and inflatable), stand-up paddle boards (SUPs), paddles, fishing gear, storage solutions, and all necessary accessories. Our full range can be found in our menu categories: Accessories, Bags and Coolers, Boats, Fishing Gear, Handles, Hatches, Kayaks, SUP, Paddles, Parts, and more.

Absolutely! We offer products for all skill levels, from first-time paddlers to experienced water sports enthusiasts. Our product descriptions clearly indicate the recommended skill level for each item.

Our gear is designed for maximum performance and durability. We engineer our kayaks and SUPs to cut smoothly through water, just as we’ve designed our entire customer experience to be smooth and reliable. All products are built to withstand the elements while providing comfort and functionality.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Yes! We use industry-standard encryption to protect all your payment information. Your financial security is as important to us as the quality of our products.

Yes, you’ll receive immediate email confirmation with all your order details as soon as your purchase is complete.

We ship globally to water enthusiasts worldwide, excluding some remote areas and parts of Asia. Our standard and free shipping options ensure adventurers everywhere can access our gear.

We offer two convenient shipping methods:

1. Standard Shipping (Recommended for Faster Delivery)
– Carriers: DHL or FedEx
– Cost: $12.95 USD
– Processing: 1-2 business days
– Delivery: 10-15 business days after dispatch

2. Free Shipping (For orders over $50 USD)
– Carrier: EMS
– Processing: 1-2 business days
– Delivery: 15-25 business days after dispatch

We’ll email you tracking information as soon as your adventure gear is on its way. Your carrier will then provide updates until your Pelican Sport products arrive.

While we include all necessary customs documentation, import duties or taxes may apply depending on your country’s regulations. We recommend checking your country’s specific regulations regarding water sports equipment imports.

We stand behind our products just like we stand behind our paddles in strong currents! You may return items within 15 days of delivery, provided they are unused and in their original packaging.

Simply contact our customer service team at [email protected] to start the return process. We’ll guide you through each step.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Our customer service team is available via email at [email protected]. We’re committed to responding to all inquiries within 24-48 hours.

Our headquarters is located at 6617 North 59th Avenue, Glendale, US 85301. While we don’t have a physical retail store open to the public, we’re happy to assist you through our online shop.